Association of British Insurers' - Customer Impact Scheme
The Customer Impact Scheme (CIS) is an annual survey
introduced by the Association of British Insurers (ABI). One
of the main aims of the ABI is to support the insurance
industry by improving its reputation with consumers and
customers.
On average, 34 companies take part in the survey and over 21,000
customers are interviewed and asked about their experiences with
their financial provider.
This is the first year we have taken part although we have for a
long time conducted our own research. Our results were also
reviewed against our own monthly customer satisfaction surveys and
used to identify areas where we are doing well, and where we need
to improve.
You can find out more about the Customer Impact Scheme by
visiting customerimpact.org.
You can download our full report below which explains the
scheme in more detail, provides an overview of our results compared
to the industry and some of the initiatives underway to improve
your customer experience.
If you have any comments on the scheme or our results, you can
tell us what you think either by email or post at:
Email; customerimpact@wesleyan.co.uk
Post; Customer Impact Scheme
Wesleyan Assurance Society
Colmore Circus
Birmingham
B4 6AR
Publications:
Click the item below to download the publication
