Contents
Company details
Wesleyan Bank Ltd, PO Box 3420, Colmore Circus, Birmingham B4
6AE. Telephone: 0800 358 1122. Fax: 0121 200 9345. Wesleyan Bank
Ltd is authorised and regulated by the Financial Services Authority
(Registered in England No. 2839202, FSA Register No. 165116).
Wesleyan Bank Ltd is a subsidiary of Wesleyan Assurance Society
(founded in 1841). Please note all telephone calls to Wesleyan Bank
will be recorded for training and monitoring purposes.
Wesleyan Bank Ltd is a member of the Financial Services
Compensation Scheme established under the Financial Services and
Marketing Act 2000. In respect of deposits with a UK office,
payments under the scheme are limited to 100% of the first £50,000
of a depositor's total deposits with the bank. Most depositors,
including individuals and small firms are covered.
The scheme covers deposits made with the offices of the bank
within the European Economic Area and deposits denominated in all
currencies are treated alike. Further details of the scheme are
available upon request. Wesleyan Bank PO Box 3420 Colmore Circus
Birmingham B4 6AE Telephone: 0800 358 1122.
Wesleyan Bank Ltd. subscribes to the Banking Code and is a member
of the Financial Ombudsman
Service. Copies of the Banking Code can be obtained from
ourselves or online from the link provided. For details of the
Financial Ombudsman Service please use the above link.
Travel Insurance is arranged by Wesleyan Financial Services Ltd,
a wholly owned subsidiary of Wesleyan Assurance Society. Wesleyan
Financial Services Ltd are authorised and regulated by the
Financial Services Authority (Registered in England No.1651212, FSA
Register No. 134753).
Payment Protection Insurance
Teachers Loan Cover (TLC) is our payment protection insurance.
Accident and Sickness and Unemployment Cover arranged with UK
Underwriting Limited on behalf of AXA Insurance UK plc. Life cover
arranged with Compass Underwriting Limited on behalf of Sterling
Life Limited.
Sterling Life Limited is a private company limited by shares
incorporated in England under registered number 911235, registered
office Ambassador House, Paradise Road, Richmond-upon-Thames,
Surrey TW9 1SQ. It is authorised and regulated by the FSA, register
number 202178. Sterling Life Limited is a wholly owned subsidiary
of Sterling Insurance Group Limited.
AXA Insurance UK plc is authorised and regulated by the
Financial Services Authority. AXA Insurance UK plc appears in the
Financial Services Authority’s (FSA) Register. The FSA register
number for AXA Insurance UK plc is 202312. AXA Insurance UK plc is
a private company limited by shares incorporated in England under
registered number.78950. Registered Office: 5 Old Broad Street,
London EC2N 1AD.
Compass Underwriting Limited is authorised and regulated by the
Financial Services Authority under register number 304908. Compass
Underwriting Limited is a private company limited by shares
incorporated in England under registered number 3332314.
UK Underwriting Limited is authorised and regulated by the
Financial Services Authority. UK Underwriting Limited appears in
the Financial Services Authority’s (FSA) Register. The FSA register
number for UK Underwriting Limited is: 310101. UK Underwriting
Limited is a private company limited by shares incorporated in
England under registered number 04506493. Registered Office: 10
King William Street, London EC4N 7TW.
General Information about the regulations of financial
services
General information about financial services is available from
the Financial Services Authority (FSA).
The FSA is an independent watchdog set up by the Government to
regulate certain financial services and products to protect your
rights. It provides free and independent information about
financial matters on its website. The FSA Register is a public
record of financial services firms, individuals and other bodies,
which fall under its regulatory jurisdiction as defined in the
Financial Services & Markets Act 2000 (FSMA).
Complaints Procedure
If you would like to comment or complain about any aspect of
Wesleyan Bank's business or services, please contact the Banking
Team Manager on 0800 358 1122, and we will endeavour to resolve the
issue for you. If you are still not satisfied with our response you
may wish to take your complaint to the Financial Ombudsman Service.
In order to contact the Financial Ombudsman Service, you should
write to them at South Quay Plaza, 183 Marsh Wall, London E14 9SR,
telephone them on 0845 080 1800, e-mail them at complaint.info@financial-ombudsman.org.uk
or visit their website.
Wesleyan Bank privacy policy
How we use your information
We are committed to protecting the privacy of all visitors to
this website. Any information you provide and which we store will
only be used in the following ways:
- To give you the service(s) you have requested as efficiently as
possible.
- For research and analysis purposes.
- To give you information when you visit our website of relevant
promotions, offers or information that might be of interest to
you.
- To contact you by telephone, post or email, from time to time,
about financial and other products and services offered by the
Wesleyan Group and its subsidiary companies whom we feel may be of
interest to you.
Your IP address (this is your computers individual
identification number for internet connection) is automatically
logged by our webserver. This is only used to note your visit to
our website.
If you prefer not to be contacted by telephone, post or email
about other products or services, please use the opt-out facility
available on any of the contact forms on our website. At any time
you can request us to stop sending you marketing material. This can
be done by contacting us on 0800 358 1122, or write to: Wesleyan
Bank Ltd, FREEPOST BM 3420, Birmingham B4 6AE. Remember, however,
that opting out will stop us contacting you about any of our
products or services that may benefit you.
Wesleyan Bank Limited is part of the Wesleyan Group. The
Wesleyan Group is a group of Companies wholly owned by Wesleyan
Assurance Society. In order to ensure that we and any other
companies you deal with within the Wesleyan Group can provide you
with a fully integrated service, we will need to disclose details
about you and your accounts to other companies within the Wesleyan
Group. We may also need to disclose your information to other
service providers or carefully selected third parties for these
purposes. If you are a joint applicant the Wesleyan may also
disclose your information where necessary to other joint
applicant(s). We will use your information to open and administer
your account and for other business purposes, including making any
inquiries that we consider necessary to confirm your identity when
considering your application, operating your account, or making
credit decisions. We may make searches against your name at
licensed credit reference agencies.
The information you provide will only be disclosed outside the
Wesleyan Group and its associated subsidiaries in the following
circumstances, for the purpose of fraud prevention or where there
is a legal or regulatory obligation to do so, to carefully selected
third parties for processing purposes, for example to our agents or
subcontractors for operational reasons or to our affinity partners
if you have an affinity product, to licensed credit reference
agencies as set out below, at your request or with your consent
where you have provided your agreement.
All telephone calls to Wesleyan Bank are recorded to offer you
additional security, resolve complaints and improve our service
standards. Conversations may also be monitored for staff training
purposes
Whilst we take all reasonable precautions and security measures
to protect your personal data, we cannot be held responsible for
and therefore exclude any liability for loss or misuse of personal
data, which is intercepted or otherwise accessed by unauthorised
persons.
The use of your personal information is covered by the
registration of Wesleyan Bank under the Data Protection Act 1998.
Under the terms of this Act you have the right to obtain from us a
copy of all the information we hold about you, upon payment of an
appropriate fee. If you see inaccurate data, please let us know so
that it can be corrected. Our purposes for holding personal
information and a description of the general categories of parties
to whom we can disclose it can be found in the Data Protection
Register.
By using our website you agree to the collection and processing
of the information that you supply. Any changes to our Privacy
Policy will be posted on this page so that you are always kept
informed of what information we collect and how we use it.
Responsible Lending
Personal Loans are provided by Wesleyan Bank Limited and are
regulated by the Consumer Credit Act 1974. Written quotations are
available on request from Wesleyan Bank Limited, PO Box 3420,
Colmore Circus, Birmingham B4 6AE. Credit facilities are subject to
status and not available to anyone under 18 years of age. Wesleyan
Bank reserves the right to decline any application.
Wesleyan Bank is a responsible lender. We will check and
appraise the financial circumstances of your application carefully
and make any credit reference, fraud or other enquiries we consider
appropriate.
If you submit an application form you will be consenting to
these responsible lending practices. We may need to talk to you
about your requirements in more detail. It is important that you do
not take on more borrowing than you can afford. If you apply for a
loan with us you will be agreeing to these responsible lending
practices.
We may use credit reference and fraud prevention agencies to
help us make decisions. What we do and how both we, credit
reference and fraud prevention agencies will use your information
is detailed in the leaflet called A guide to the use of your personal
information by Wesleyan Bank and Credit Reference and Fraud
Prevention Agencies, please download this document or you can
contact us on 0800 358 1122, or write to us at: Wesleyan Bank Ltd,
FREEPOST BM 3420, Birmingham B4 6AE.
When you apply to us for a credit-based product, the details you
provide, the information we already have and information from
credit reference agencies are used to assess credit risk using a
technique called 'credit scoring'. Various factors in all these
details help us to assess the risk. A score is given to each factor
and a total credit score obtained. If your score is above a
confidential pre-set pass score, the application is likely to
succeed.
Credit reference and fraud prevention agencies will maintain a
record of our search including whether you have given us false or
inaccurate information or we suspect fraud. These enquiries depend
on our submitting loan account information on a regular basis to
licensed credit reference and fraud prevention agencies to be
shared with other lenders and insurers in assessing applications
for credit and all types of insurance from you and other members of
your household and to prevent fraud and money laundering.
A link between joint applicants and/or any individual identified
as your financial partner will be created at credit reference
agencies, which will link your financial records. You and anyone
else with whom you have a financial link understand that each
other's information will be taken into account in all future
applications by either or both of you. This linking will continue
until one of you successfully files a disassociation at the credit
reference agencies.
You have a right of access to your information held by credit
reference agencies on payment of a fee. We mainly use Experian
Limited. The agency’s address is: Experian Ltd, Consumer Help
Service, PO Box 8000, Nottingham NG1 5GX, or visit their website at
http://www.experian.co.uk/
If you have been refused credit you can get advice from your
local Trading Standards Department, Citizens Advice Bureau or
Consumer Advice Centre. The Information Commissioner’s Office also
produces a useful leaflet entitled ‘Credit Explained', you can
obtain a free copy on the Commissioner's website http://www.ico.gov.uk/ or by
telephoning 01625 545745.
Money laundering
Like other financial organisations, we are legally obliged to
collect and record information confirming customer identity and
report details of suspicious transactions to the Serious Organised
Crime Agency (SOCA).
E-mail
If you e-mail us, or give us your e-mail address, we will keep a
record of it for administrative purposes. We will not use it or
pass it to any unauthorised third parties for research and
marketing purposes, unless you have provided specific consent for
us to use it in this manner.
In order for us to be able to use e-mail for marketing purpose,
you must have provided specific consent within the contact details
section.
If you send us an e-mail, remember that it will be "insecure"
and could be intercepted. If you do send us "insecure" e-mail,
please keep the amount of confidential information you include to a
minimum. We will do likewise when we reply.
We operate a content analysis system on all incoming e-mails. As
a result, your message might be quarantined and/or deleted
automatically, we apologise if this causes any inconvenience,
however, we hope you can appreciate we need to reduce spam and
malicious e-mails that may be received.
Responsibility for customer confidentiality
Each employee is personally responsible for maintaining customer
confidentiality. We provide training and education to all our staff
to remind them about their obligations. Our policies and procedures
that support our Privacy Principles are regularly audited and
reviewed.
Wesleyan Bank Online Service
These Terms and Conditions for our computer banking services
form part of the Wesleyan Bank General Terms and Conditions and are
shown below for your information. They explain our obligations to
you and your obligations to us; and apply to all the accounts you
have with us and the services we provide in connection with your
accounts.
The procedures you must follow for our computer banking services
are contained in the user guidance we give you in any form
including electronic help texts.
The service is available for use from within the UK only. If you
use our computer banking service outside the UK you do so at your
own risk, as it may constitute an offence in that country.
The service is for use with personal accounts only and not for
business purposes or clubs and unincorporated associations.
We will take reasonable care to ensure the security of and
prevent unauthorised access to our computer banking services.
You must ensure your computer and modem comply with the
standards and requirements we tell you from time to time; carry out
your own virus checks; follow the procedures and instructions in
the user guidance that we give you from time to time; do not
attempt to change any software provided by us; do not copy or allow
any third party to use or copy any software provided by us without
our consent; tell us as soon as you can if you become aware of any
failure, delay, malfunction or error in the sending or receiving of
instructions or any suspected fraud.
When you access the service you must make sure that you are
using your own computer or one which you have been given permission
to use for the specific purpose of accessing the service, and
no-one can see you do so, particularly if your computer is linked
to a local area network.
You must always exit the service when leaving your computer
unattended and must never let anyone else access the service with
your customer security codes.
When you access the service you must ensure all the transactions
and information you input are accurate. The records we maintain of
any instructions you give us by computer will be final evidence of
your instructions and of the time they are given except where there
is an obvious mistake. You must not modify, delete or add to online
data in any way.
We cannot guarantee the speed of the service or access to the
service due to, for example, routine maintenance, or that the
service will be free from interruption.
You must contact us immediately on the telephone number we give
you if you become aware of an error or potential error in the
service, or in any transaction resulting from any use of the
service.
You should check your statements and the date and time of the
last use of the service on a regular basis.
You agree that, in the event that you have asked us not to send
you information about our products and services, we may,
nevertheless, advertise our products and services on the website
through which you access the service.
Resources:
Click an item below to download the document