When making a claim, what you need is a quick, sensitive response.
At Wesleyan, this is what you can rely on.
Call us on: 0800 092 19 90. Monday to Friday 8:30am - 5:30pm. Or let us you.This has resulted in
an excellent claims history; in particular for income protection.
Wesleyan Assurance Society has paid out £36.32m in claim payments
during 2007.
This page explains how to make a claim on your Wesleyan
Assurance Society policy. If you have a policy through another
provider, you will need to contact them directly. If you are
unsure, please contact us.
Claiming on a policy where the Life Assured has passed
away
Question
How can I notify you of a death claim?
Answer
We appreciate the difficult nature of dealing with the passing
of a loved one. The circumstances surrounding a claim on a policy
will vary greatly, therefore please contact us where a customer
adviser will assist you with your claim.
We will arrange for the necessary claim forms to be dispatched
to you. These will detail the information we require in order for
us to deal with your claim promptly.
Making a claim on the Investment funds within your policy
Question
How can I withdraw money from my policy?
Answer
If you require a withdrawal from your policy, we can either
arrange for a cheque to be dispatched to you or send you any
necessary paperwork for completion.
If you are sending in your request by mail, please note that we
may need to send you correspondence for completion before
processing your application.
Important: We are unable to make payment to
persons other than the policy owner(s).
Send your encashment request to:
Life Claims Deparment
Wesleyan Assurance Society
Colmore Circus
Birmingham
B4 6AR
Claiming the Maturity proceeds from your policy
Question
How do I claim the proceeds of a maturing policy?
Answer
Approximately 4 to 6 weeks before your policy is due, we will
send you a maturity pack. In the pack, you will be given the
opportunity to re-invest all or part of your policy into a variety
of products. If, however, you choose not to take a further
investment, a cheque request form will be enclosed in your maturity
pack. In all cases, we require the return of the original policy
document. If you require further assistance please contact us.
Important: We are unable to make payment to
persons other than the policy owners.
Please send your claim request to:
Life Claims Deparment
Wesleyan Assurance Society
Colmore Circus
Birmingham
B4 6AR
Claiming the proceeds of your policy where the original policy
document cannot be found
Question
I have misplaced my policy document, will I be able to get a
replacement?
Answer
If you need to replace your policy document (the Schedule), we
will require you to complete an indemnity form. This form may be
requested by contacting us.
Please note that if your policy is linked to a mortgage, the
original document may still be with your mortgage lender.
Alternatively, they may have made arrangements to send the policy
document to the solicitors who dealt with the sale of your house.
Please ensure that you take the necessary steps to establish if the
policy has actually been lost as you may incur a cost for the
replacement of your policy.
Question
How do I claim on my Income Protection Insurance policy?
Answer
We understand that in the unfortunate event of you becoming
incapacitated, you will need to know how to make a claim and what
will happen. It is also likely that you will have a number of
questions about the claims process.
Please call us free on 0800 072 7691 and we
will provide assistance.