We are committed to ensuring that, when using the Wesleyan website, your experience is as safe and secure as possible. However, there are a number of steps you can take to minimise any risks when managing your accounts online.
How to protect yourself
Phishing is the term given to fraudulent emails requesting customers to divulge personal and financial information. The sender can often look very genuine and be posing as a company which the customer has an existing relationship with. Receiving such emails will cause no problems to your email account or computer but they should never be replied to, nor any requests actioned. We would never ask customers to log on via a link from an email. If you are concerned about any emails you receive regarding your Wesleyan accounts, please contact us immediately.
A firewall is designed to sit between your computer and the internet to reduce unauthorised access from outside sources. We recommend that your firewall is updated regularly. Some applications contain built-in firewalls and some sites offer free downloads for you to install. If you have any queries on this, please contact your internet service provider.
Anti-virus and anti-spyware software
This software protects your computer from viruses, which are often transmitted via external sources such as advertisements and attachments. Your anti-virus and anti-spyware software should be set up to scan files as they are received and should be updated regularly to minimise all possible threats.
If you use a wireless laptop to go online, you will need to refer to the manufacturer's instructions to ensure that you use it securely. All wireless connections should be password protected using WPA or WPA2 encryption to ensure others cannot access your network.
You should ensure that you regularly update all software packages you use with the latest versions, to ensure optimum safety and security. Depending on what you use, you may receive information on updates direct to your computer, or many can be downloaded from the relevant website.
Public and shared computers
It is always better to use your own computer for your banking. However, if you do not have this facility, it is very important to ensure that the computer you use is equipped with an up-to-date firewall plus anti-virus and anti-spyware software. We would also recommend that you do not use computers that are in the general public domain, such as internet cafes.
How we protect you
High level encryption
Our online banking system and online contact forms adopt 256-bit Secure Sockets Layer encryption technology, which provides industry standard levels of security and ensures that your data cannot be read by anyone else.
All reputable websites should contain evidence of a certificate from a recognised body demonstrating that they are safe and secure for users. For www.wesleyanbank-online.co.uk, this is provided by Symantec and further details can be accessed from their website.
Whenever you elect to complete a contract form on our website or visit one of our web services, the information is transmitted via an SSL encrypted connection. Thi is a further level of protection to protect the privacy of all visitors to our website.
Firewalls and monitoring tools
We utilise both firewalls and monitoring tools on the network where our internet banking system resides. This ensures that there is no unauthorised access.
This enables you to send and receive secure emails from within www.wesleyanbank-online.co.uk
This is completed to ensure that our site has the highest levels of security possible and to prevent the infiltration of viruses.
Whenever you log in to Wesleyan Bank services, you will be prompted to select 2 random characters from the Personal Access Code we provided you when you first began using internet banking. This prevents others from identifying your password and gaining access to your online account.
As a safety measure, if you visit our site and are inactive for 10 minutes, your session will expire. If you make three consecutive attempts to log on using invalid passwords, usernames or memorable data, your account will be suspended. To reset your account details, you will need to contact the bank on 0800 358 1122 or email at email@example.com.
Should you require further information on any of the above points, or have any queries regarding online safety and security measures for Wesleyan Bank, please contact firstname.lastname@example.org or call 0800 358 1122.