Legal and Privacy

Disclaimer

Please read this information carefully

Access to this website and use of it is confirmation that you have read and understood these terms and conditions and agreed to be bound by them and any other guidelines or rules applicable to any of our services that may be posted or referred to in this website from time to time.

Whilst Wesleyan Assurance Society uses all reasonable efforts to ensure that information contained in this website is accurate, up to date, and complete at the date of publication, no representations or warranties (express or implied) are made as to the accuracy, reliability or completeness of such information. Wesleyan Assurance Society and its subsidiary companies cannot be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information in this website.

The information published on this website is provided as a convenience to visitors and should be used for information purposes only. It is subject to change without notice. If you have any queries, please contact us.

• Company Details
• General information about the regulations of financial services
• Wesleyan Bank Limited legal information
• Complaints Procedure
• Reliance on information in this website
• Intellectual property
• Applicable law
• The privacy policy
• Money laundering
• Email
• Responsibility for customer confidentiality
• Web Accessibility

Company details
Wesleyan Assurance Society is authorised and regulated by the Financial Services Authority. Incorporated by Private Act of Parliament (registered company number ZC145). Wesleyan Financial Services Limited (WFS Ltd) is a wholly owned subsidiary company of Wesleyan Assurance Society. Registered company number 1651212. Head Office for Wesleyan Assurance Society and the Registered Office for WFS Ltd is: Colmore Circus, Birmingham B4 6AR. Telephone: 0845 351 2352 Fax: 0121 200 2971 Telephone calls may be recorded for monitoring and training purposes.

About our services
The Wesleyan Group provides a range of financial products and services including protection, savings, pensions and investment products from Wesleyan Assurance Society, plus a selection of products of other providers, to the UK market place. Advice is provided through Wesleyan Medical Sickness, Wesleyan for Teachers, Wesleyan for Professionals and Wesleyan for Lawyers which are divisions of WFS Ltd.

If you are interested in becoming a member of Wesleyan Assurance Society, please refer to the Wesleyan's Rules on Membership. Please note that purchasing a product from the Wesleyan does not necessarily confer membership. Please contact us if you wish to receive a copy of the Wesleyan's Rules on Membership.

General information about the regulations of financial services

General information about the regulations of financial services is available from the Financial Services Authority (FSA). The FSA is an independent watchdog set up by the Government to regulate certain financial services and products to protect your rights. It provides free and independent information about financial matters on its website. The FSA Register is a public record of financial services firms, individuals and other bodies, which fall under its regulatory jurisdiction as defined in the Financial Services & Markets Act 2000 (FSMA).

Wesleyan Bank Limited Legal information
This link provides all the required and useful legal information about Wesleyan Bank Limited

Complaints Procedure
If you would like to comment on or complain about any aspect of our business or services, please contact the Complaints team and we will try to resolve the issue for you.

If you are still not satisfied you may have the right to contact the relevant ombudsman.

Please visit the complaints page for more details on how to contact us.

Reliance on information in this website

We have taken reasonable care to ensure that the information contained in this website is accurate, complete and up-to-date. However, please bear in mind that all information on this site is being supplied free of charge and that information has not been tailored for your particular requirements. Therefore, we cannot give any warranty or representation as to its accuracy; completeness or reliability and we cannot accept any liability for any loss you may incur as a result of relying on that information.

Unless clearly indicated on this website, the published information is not intended to constitute any offer by us to enter into a contract with you. Any contract that we do enter into with you will be on the terms of our standard business conditions and/or the specific terms and conditions relating to the product concerned, which are available upon request.

We reserve the right to make amendments and changes to the information on this website or to these terms and conditions at any time without notice. Any amendments will be posted on the website and will be effective immediately. Your use of the website after the amendments have been posted will signify that you agree to be bound by the revisions.

We have included links to other websites for your convenience. By giving access to such links we are not making any statement, warranty or representation as to the quality or content of any third party site.

You must ensure that any software downloaded from the Internet to your computer is suitable for use on your computer and that it is free from viruses. This applies to any software loaded from this website so please virus check all software loaded from this website and check it is compatible with your computer. We do not warrant that this website is free from errors, defects or viruses.

Intellectual property

Please note that the entire content, layout and the code of this website is the property of Wesleyan Assurance Society and is protected by copyright.

We are happy for you to download or print off copies of the contents of this site for your personal use and information only provided that you retain this copyright notice. otherwise, you may not reproduce (in whole or in part), modify, decompile, disassemble or transmit or use for any commercial purpose whatsoever any information from this website without obtaining the prior written permission of Wesleyan Assurance Society.

Please note that we are not the owner of copyright in other websites to which this site may be linked and that you should check those websites before copying any materials from them.

Please note that the trademarks, logos, brands and service marks displayed on this website are the property of Wesleyan Assurance Society and may not be used without our express permission.

Applicable law

The applicable law governing the contents and use of this website and any disputes arising from it is English law and any disputes arising from use of this website shall be subject to the exclusive jurisdiction of the English courts.

This website is intended for use by citizens of the United Kingdom only. This website is not intended for distribution to, or use by, any person in a country where such distribution or use would be contrary to local laws or regulations.

The privacy policy

We are committed to protecting the privacy of all visitors to this website. Any information you provide and which we store will only be used in the following ways:

1. To give you the service(s) you have requested as efficiently as possible

2. For research and analysis purposes 

3. To give you information when you visit our website of relevant promotions, offers or information that might be of interest to you

4. To contact you by telephone, post or email, from time to time, about financial and other products and services offered by Wesleyan Assurance Society which we feel may be of interest to you.

Your IP address (this is your computers individual identification number for internet connection) is automatically logged by our webserver. This is only used to note your visit to our website.

If you prefer not to be contacted by telephone, post or email about other products or services, please use the opt-out facility available on any of the contact forms on our website where relevant.

The information you provide will only be disclosed outside Wesleyan Assurance Society and its subsidiary companies in the following circumstances:

1. For the purpose of fraud prevention or where there is a legal or regulatory obligation to do so

2. To carefully selected third parties for processing purposes

3. At your request or with your consent

Whilst we take all reasonable precautions and security measures to protect your personal data, we cannot be held responsible for and therefore exclude any liability for loss or misuse of personal data, which is intercepted or otherwise accessed by unauthorised persons.

Under the terms of the Data Protection Act 1998 you have the right to obtain from us a copy of the information held about you, upon payment of an appropriate fee. If you see inaccurate data, please let us know so that it can be corrected.

Our purposes for holding personal information and a description of the general categories of parties to whom we can disclose it can be found in the Data Protection Register.

By using our website you agree to the collection and processing of the information that you supply. Any changes to our Privacy Policy will be posted on this page so that you are always kept informed of what information we collect and how we use it.

On this website we use Sitestat, a product of Nedstat, to measure and analyse information with respect to visits to our website.

To that effect we use your IP address to collect, among other things, internet traffic data and data regarding your browser type and computer.

In addition cookies are used. A cookie is a small file that is stored on your computer when you visit a website. If you visit the website again, it is recognised as a repeat visit by means of the cookie.

The cookie contains merely a unique number and therefore no personal data.

The cookie cannot be used to identify you on websites of third parties, including Nedstat. It is possible to configure your web browser to refuse cookies or to be informed if a cookie is set. We refer to the manual of your web browser.

We will not use the IP addresses or cookies to identify you personally.
We use the services of Nedstat in order to increase the efficiency of our websites.

Money laundering

Like other financial organisations, we are legally obliged to collect and record information confirming customer identity and report details of suspicious transactions to the National Criminal Intelligence Service.

Email

If you email us, or give us your email address, we will keep a record of it for administrative purposes.

If you send us email, remember that it will be "insecure" and could be intercepted. If you do send us "insecure" email, please keep the amount of confidential information you include to a minimum. We will do likewise when we reply.

We operate a content analysis system on all incoming emails. As a result, your message might be quarantined and/or deleted automatically, we apologise if this causes any inconvenience, however, we hope you can appreciate we need to reduce spam and malicious emails that may be received.

Responsibility for customer confidentiality

Each employee is personally responsible for maintaining customer confidentiality. We provide training and education to all our staff to remind them about their obligations. Our policies and procedures that support our Privacy Principles are regularly audited and reviewed.

Web Accessibility

We have used our knowledge and understanding of how different people access the Internet to develop a website that is clear and simple for everybody to use. If you find there are any problems with this website, please let us know.

Validation

We have used the XHTML 1.0 and CSS specifications created by the W3C, as we believe that usability and accessibility must have a solid foundation.

We have also endeavoured to achieve AA accessibility as measured against version 1.0 of the WCAG. We are aware however, that a number of the checkpoints of the WCAG are subjective - and although we are sure that we have met them squarely, there may be instances where interpretation may vary.

Access keys

The following access keys are available on each page of this website:

1 - Skip to content

2 - Skip to navigation bar

3 - Skip to page utilities

Instructions on how to use these access keys in the different website browsers:

Internet Explorer 5+ (Windows)

• Hold down the Alt key, press the access key, release both keys then press ENTER.

Firefox, Mozilla and Netscape 7+ (Windows)

• Hold down the Alt key and press the access key.

Firefox, Mozilla and Netscape 7+ (Mac OS X)

• Hold down the Ctrl key and press the access key.

Safari and Omniweb (Mac OS X)

• Hold down the Ctrl key and press the access key.

Konqueror (Linux)

• Hold down the Ctrl key and press the access key.

Internet Explorer 4 (Windows)

• Hold down the Alt key and press the access key.

Internet Explorer 5+ (Mac)

• Hold down the Ctrl key and press the access key.

Font Size

To increase or decrease the font please click on the view menu In Internet Explorer and change the text size.

Screen resolution

This website has been designed for an 800 x 600 screen resolution and upwards, but is best viewed in 1024 x 768. To change the screen resolution in Internet Explorer on your computer, open ‘Display’ properties and click on the ‘Settings’ option. Draw the sliding ‘Desktop Area’ scale to 800 x 600 or higher.

Flash Macromedia

The use of Flash is kept to a minimum to aid the ease of navigation throughout the site.

Browser

You will need Netscape 4.0 (or higher) or Internet Explorer 4.0 (or higher) to view this site.

We have included links to other websites for your convenience. By giving access to such links we are not making any statement, warranty or representation as to the quality or contents of the other site as we do not have responsibility for that other site.

You must ensure that any software downloaded from the Internet to your computer is suitable for use on your computer and that it is free from viruses.

This applies to any software downloaded from this website so please virus check and check compatibility with your computer. We do not warrant that this website is free from errors, defects or viruses.