Make a claim

This page explains how to make a claim on your Wesleyan Assurance Society policy. If you have a policy through another provider, you will need to contact them directly. If you are unsure, please contact us.

The philosophy is to accept valid claims as quickly and sensitively as possible. Wesleyan Assurance Society aim to be flexible and work within the spirit of the policies' terms and conditions. 
 

Claiming on a policy where the Life Assured has passed away

Question
How can I notify you of a death claim?

Answer
Wesleyan appreciate the difficult nature of dealing with the passing of a loved one. The circumstances surrounding a claim on a policy will vary greatly, therefore please contact us where a customer adviser will assist you with your claim.

We will arrange for the necessary claim forms to be dispatched to you. These will detail the information we require in order for us to deal with your claim promptly.

Making a claim on the Investment funds within your policy

Question
How can I withdraw money from my policy?

Answer
If you require a withdrawal from your policy, we can either arrange for a cheque to be dispatched to you or send you any necessary paperwork for completion.

If you are sending in your request by mail, please note that we may need to send you correspondence for completion before processing your application.

Important: We are unable to make payment to persons other than the policy owner(s).

Send your encashment request to:
Life Claims Dept
Wesleyan
Colmore Circus
Birmingham
B4 6AR

Claiming the Maturity proceeds from your policy

Question
How do I claim the proceeds of a maturing policy?

Answer
Approximately 4 to 6 weeks before your policy is due, we will send you a maturity pack. In the pack, you will be given the opportunity to re-invest all or part of your policy into a variety of products. If, however, you choose not to take a further investment, a cheque request form will be enclosed in your maturity pack. In all cases, we require the return of the original policy document. If you require further assistance please contact us.

Important: We are unable to make payment to persons other than the policy owners.
Send your claim request to:

Life Claims Dept
Wesleyan
Colmore Circus
Birmingham
B4 6AR

Claiming the proceeds of your policy where the original policy document cannot be found

Question
I have misplaced my policy document, will I be able to get a replacement?

Answer
If you need to replace your policy document (the Schedule), we will require you to complete an indemnity form. This form may be requested by contacting us.

Please note that if your policy is linked to a mortgage, the original document may still be with your mortgage lender. Alternatively, they may have made arrangements to send the policy document to the solicitors, which dealt with the sale of your house. Please ensure that you take the necessary steps to establish if the policy has actually been lost as you may incur a cost for the replacement of your policy.

Question
How do I claim on my Income Protection Insurance policy?

Answer
We understand that in the unfortunate event of you becoming incapacitated, you will need to know how to make a claim and what will happen. It is also likely that you will have a number of questions about the claims process.

Please call us free on 0800 980 6340 and we will provide assistance.