We are committed to ensuring that, when using the Wesleyan
website, your experience is as safe and secure as possible.
However, there are a number of steps you can take to minimise any
risks when managing your accounts online.
How to protect yourself
Phishing
Phishing is the term given to fraudulent emails requesting
customers to divulge personal and financial information. The sender
can often look very genuine and be posing as a company which the
customer has an existing relationship with. Receiving such emails
will cause no problems to your email account or computer but they
should never be replied to, nor any requests actioned. We would
never ask customers to log on via a link from an email. If you are
concerned about any emails you receive regarding your Wesleyan
accounts, please contact us immediately.
Firewall
A firewall is designed to sit between your computer and the
internet to reduce unauthorised access from outside sources. We
recommend that your firewall is updated regularly. Some
applications contain built-in firewalls and some sites offer free
downloads for you to install. If you have any queries on this,
please contact your internet service provider.
Anti-virus and anti-spyware software
This software protects your computer from viruses, which are
often transmitted via external sources such as advertisements and
attachments. Your anti-virus and anti-spyware software should be
set up to scan files as they are received and should be updated
regularly to minimise all possible threats.
Wireless networks
If you use a wireless laptop to go online, you will need to
refer to the manufacturer's instructions to ensure that you use it
securely. All wireless connections need to be password protected to
ensure others cannot access your network.
Software updates
You should ensure that you regularly update all software
packages you use with the latest versions, to ensure optimum safety
and security. Depending on what you use, you may receive
information on updates direct to your computer, or many can be
downloaded from the relevant website.
Public and shared computers
It is always better to use your own computer for your banking.
However, if you do not have this facility, it is very important to
ensure that the computer you use is equipped with an up-to-date
firewall plus anti-virus and anti-spyware software. We would also
recommend that you do not use computers that are in the general
public domain, such as internet cafes.
How we protect you
High level encryption
Our online banking system and online contact forms adopt 128-bit
Secure Sockets Layer encryption technology, which provides industry
standard levels of security and ensures that your data cannot be
read by anyone else.
Security certificate
All reputable websites should contain evidence of a certificate
from a recognised body demonstrating that they are safe and secure
for users. For www.wesleyanbankonline.co.uk, this is provided by
Verisign and further details can be accessed from their
website.
Whenever you elect to complete a contact form on our website, the
information is transmitted via an SSL encrypted connection. This is
a further level of protection to protect the privacy of all
visitors to our website.
Firewalls and monitoring tools
We utilise both firewalls and monitoring tools on the network
where our internet banking system resides. This ensures that there
is no unauthorised access.
Secure messaging
This enables you to send and receive secure emails from within
www.wesleyanbankonline.co.uk
Regular testing
This is completed to ensure that our site has the highest levels
of security possible and to prevent the infiltration of
viruses.
Logging on
Whenever you log in to Wesleyan Bank services, you will be
prompted to select 3 random characters from the memorable data you
provided when you first began using internet banking. This prevents
others from identifying your password and gaining access to your
online account.
Logging off
As a safety measure, if you visit our site and are inactive for
10 minutes, your session will expire. If you make three consecutive
attempts to log on using invalid passwords, usernames or memorable
data, your account will be suspended. To reset your account
details, you will need to contact the bank on 0800 358
1122 or email at enq@wesleyan.co.uk.
Should you require further information on any of the above
points, or have any queries regarding online safety and security
measures for Wesleyan Bank, please contact enq@wesleyan.co.uk or call
0800 358 1122.