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Wesleyan wins for its quality customer service

Wesleyan Assurance Society is celebrating after it was named as one of the UK’s top performers for customer satisfaction.

The Birmingham-based financial services mutual won the award for Quality Service Provider of the Year at the UK Customer Satisfaction Awards.

The awards, held by the Institute of Customer Service, recognise and reward organisations that deliver excellent and innovative service to meet customers’ needs and enable them to thrive.

Wesleyan, which provides specialist advice and products for doctors, dentists, teachers and lawyers, was praised for its commitment to supplying quality service to its professional customers.

Clive Bridge, Group Operations Director at Wesleyan, said: “We are determined to put quality and continuous improvement at the heart of everything we do. In recent years we have increased our emphasis on this as we strive to deliver the best service for customers and colleagues both now and in the future.

“In such a competitive marketplace, it is vital we deliver value and satisfaction to our customers, so we are delighted to have been recognised at these national awards.”

Jo Causon, chief executive of the Institute of Customer Service, added: “There is a growing awareness that customer service is integral, not just to the performance of individual organisations, but to the UK economy as a whole. Wesleyan Assurance Society is differentiating through quality service specifically tailored to their customers needs, placing customers at the heart of their business strategy and securing a bright future for their employees by doing so.”

'WESLEYAN’ is a trading name of the Wesleyan Group of companies.

Wesleyan Assurance Society and Wesleyan Bank Ltd are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Wesleyan Financial Services Ltd, Wesleyan Unit Trust Managers Ltd, Practice Plan Ltd and DPAS Ltd are authorised and regulated by the Financial Conduct Authority.  Advice about investments, insurance and mortgages is provided by Wesleyan Financial Services Ltd.

Click for more information about the Wesleyan group of companies.

© 2018 Wesleyan Assurance Society