Get extra help
Additional support whenever you need it
At Wesleyan, we’re committed to helping all our customers, but we understand that some need more help than others.
Wesleyan employees are trained to recognise where you might need extra care, but if we don’t, please let us know so we can give you that additional support and help make your life easier.
We’re more than happy to tailor our customer experience to meet your needs, whether that’s by giving you extra time to make decisions or by sending out letters and documents in a more accessible format.
The Wesleyan promise
We listen and adapt
How we help you
You only need to tell us your extra needs once, so you won’t have to repeat yourself each time you contact us.
When we give you information, we will continue to ask you to confirm that you understand the information provided.
If you don’t feel comfortable talking alone, we can contact you when you’re with someone, or we can speak to someone on your behalf.
We can send our letters and documents to you in Braille, large print or audio format.
We also offer communication support if English isn’t your first language or you need sign language translation.