Get extra help
Additional support whenever you need it
At Wesleyan, we’re committed to helping all our customers, but we understand that some need more help than others.
While our employees are trained to recognise when you might need extra care, we might not always notice. So please let us know when you need support.
We’re more than happy to tailor our customer experience to meet your needs, whether that’s by giving you extra time to make decisions or by sending out letters and documents in a more accessible format.
The Wesleyan promise
We listen and adapt
How we help you
You only need to tell us your extra needs once, so you won’t have to repeat yourself each time you contact us. And when we give you new information, we’ll check in to make sure you understand and have the support you need.
If you don’t feel comfortable talking alone, we can contact you when you’re with someone, or we can speak to someone on your behalf.
We can send our letters and documents to you in Braille, large print or audio format.
We also offer communication support if English isn’t your first language or you need sign language translation.