Get extra help

Additional support whenever you need it

At Wesleyan, we’re committed to helping all our customers, but we understand that some need more help than others.

Wesleyan employees are trained to recognise where you might need extra care, but if we don’t, please let us know so we can give you that additional support and help make your life easier.

We’re more than happy to tailor our customer experience to meet your needs, whether that’s by giving you extra time to make decisions or by sending out letters and documents in a more accessible format.

The Wesleyan promise

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Inclusive products

Designed and reviewed with your needs in mind

On-hand support

We’ll direct you to the services most helpful for you

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We listen and adapt

Your feedback improves the service we give to everybody

Understanding your needs

You only need to tell us your extra needs once, so you won’t have to repeat yourself each time you contact us.

Offering assistance

When we give you information, we will continue to ask you to confirm that you understand the information provided.

If you don’t feel comfortable talking alone, we can contact you when you’re with someone, or we can speak to someone on your behalf.

Helping you communicate

We can send our letters and documents to you in Braille, large print or audio format.

We also offer communication support if English isn’t your first language or you need sign language translation.

Useful information

How to contact us

Visit our contact us page to discuss your additional needs or to see the different ways you can get in touch, including by phone or by email.

Bereavement Advice Centre

The Bereavement Advice Centre provide help and advice about dealing with grief, with a free helpline to answer any questions you may have following a bereavement. Call 0800 634 9494

Citizens Advice Service

Citizens Advice give independent and impartial advice to millions of people in the UK every year. Contact is confidential, and their aim is to give individuals the knowledge and confidence to find a way forward.

Making a complaint

At Wesleyan, we want to give our customers the best possible service. However, if you’re unhappy about the service you’ve received from us, please let us know by making a complaint.