Contact us about pensions

Find out how to get in touch

Existing pension enquiries

If you’re an existing customer looking to discuss your pension, you can contact us on the details below. Before getting in touch, you may want to see if your query is answered in these FAQs.

New customer enquiries

If you’re a new customer interested in talking to Wesleyan about a pension, you can:

Pensions - frequently asked questions

  • How do I change my address?

    Call us on 0800 058 2965. You’ll need to complete security and tell us your policy numbers, so make sure you have them to hand. We’ll then update your records to make sure any letters are sent to your new address.

    Or you can write to us. You’ll need to share your policy numbers and confirm both your old and new address:

    Customer Relationship Centre
    Wesleyan Assurance Society
    Colmore Circus
    Birmingham
    B4 6AR

  • How do I change the name on my policy?

    Write to us at:

    Customer Relationship Centre
    Wesleyan Assurance Society
    Colmore Circus
    Birmingham
    B4 6AR

    You’ll need to include your policy number and a copy of your marriage certificate, deed poll or other legal document confirming your name change. If you send the original document or certified copy, we’ll record your details and return the documents to you.

  • How do I switch the fund my policy is invested in?

    Write to us at: 

    Customer Relationship Centre
    Wesleyan Assurance Society
    Colmore Circus
    Birmingham
    B4 6AR

    You’ll need to include your policy number in your letter. If you aren’t sure if your policy lets you switch funds, call us on 0800 058 2965.

    Please note that all our funds are managed on a forward pricing basis. This means switches are processed the next working day based on the price of units on the day of receipt.

    We allow one free switch per year. You’ll be charged for any following switches, depending on your policy. We process all switches in line with the terms and conditions of your policy. We’re unable to accept faxed requests.