How do I change my address?

Call us on 0800 092 19 90. You’ll need to complete security and tell us your policy numbers, so make sure you have them to hand. We’ll then update your records to make sure any letters are sent to your new address.

Or you can write to us. You’ll need to share your policy numbers and confirm both your old and new address:

Customer Relationship Centre
Wesleyan Assurance Society
Colmore Circus
Birmingham
B4 6AR

How do I change the name on my policy?

Write to us at:

Customer Relationship Centre
Wesleyan Assurance Society
Colmore Circus
Birmingham
B4 6AR

You’ll need to include your policy number and a copy of your marriage certificate, deed poll or other legal document confirming your name change. If you send the original document or certified copy, we’ll record your details and return the documents to you.

How do I switch the fund my policy is invested in?

Write to us at: 

Customer Relationship Centre
Wesleyan Assurance Society
Colmore Circus
Birmingham
B4 6AR

You’ll need to include your policy number in your letter. If you aren’t sure if your policy lets you switch funds, call us on 0800 092 19 90.

Please note that all our funds are managed on a forward pricing basis. This means switches are processed the next working day based on the price of units on the day of receipt.

We allow one free switch per year. You’ll be charged for any following switches, depending on your policy. We process all switches in line with the terms and conditions of your policy. We’re unable to accept faxed requests.

How do I change my Direct Debit details?

Some banks can transfer a Direct Debit from your old account to a new account on your behalf. You can check with your bank to see if they offer this.

How do I learn about a Wesleyan Bank product?

If you wish to discuss a Wesleyan Bank account or policy, you can contact either the Personal Finance or Business Finance team. 

Personal Finance

Call 0800 358 1122
Monday to Friday: 8am – 6pm
Send an enquiry

Outside the UK? Call +44 121 212 0899
For payment support queries, call 0800 975 2088

Business Finance

Call 0800 980 9348
Monday to Friday 8.30am - 5.30pm
Send an enquiry

From outside the UK, call us on +44 121 212 0899
For all payment support queries call us on 0333 123 1990
Email: bankcommercialsales@wesleyan.co.uk

How do I make an insurance claim?

This depends on the type of policy you hold and what it is you’re claiming for. To find the right contact details, head to our insurance claims page.

How do I make a protection claim?

You can visit our protection policy claims page to see the contact details that relate to your policy, or call one of the following: 

Individual Protection (general personal protection enquiries): 0800 316 5049
Group Protection (general practice protection enquiries): 0800 294 4006
Protection Claims (to make a protection claim): 0800 975 0131

How do I discuss my investments?

Investment Servicing (investment enquiries): 0800 294 1508
Investment Claims (investment claims/withdrawal requests): 0800 316 7034

How do I discuss my pension?

Retirement Team (pension withdrawal requests): 0800 975 0140
Pension New Business: 0800 975 0130
Pension Servicing (general pension enquiries): 0800 975 1053

How do I manage my MyWesleyan account?

If you want to contact us, you can do so through your MyWesleyan account. Just log in here and you can chat with us directly.

What if my query isn’t listed here?

For all other general enquiries, you can contact the Customer Relationship Centre on 0800 058 2965.