Contact us about savings accounts

Talk to Wesleyan Bank about savings accounts

How to contact Wesleyan Bank

Whether you hold a cash ISA, fixed-rate deposit account or classic savings account – or you’re interested in opening one – you can contact Wesleyan Bank using the details below.

Before contacting us, you may want to see if your query is answered in the FAQs below.

Savings - frequently asked questions

  • Can I pay into my account via cheque?

    We are currently unable to receive or send cheques. If you have sent us a cheque and we have not processed it, please call us on 0808 163 8436.

    You can continue to transfer funds electronically into your savings account. If you need any help, please call us.

  • Why am I having issues transferring money to my account?

    We are aware that some customers have reported an issue when transferring money to their Wesleyan Bank account. This is where their bank has not been able to confirm their Wesleyan Bank account details, and the payment is flagged as 'Payee Not Recognised' or similar.

    This is because we have not yet implemented ‘Confirmation of Payee’ (COP) for our accounts.

    Confirmation of Payee is a service that warns bank customers when a payee's name doesn't match the account number they have entered. Participating banks include Barclays, HSBC, Lloyds, RBS, Santander and Nationwide.

    We wish to reassure you that continuing to transfer your money, despite this 'Payee Not Recognised' alert is still safe, and your money will still reach your Wesleyan Bank account as long as you have entered your details correctly.

    We can also assure you that your security - and minimising any fraudulent activity - is the highest priority for Wesleyan Bank.

    If you would like any more information, please contact us.

  • Why haven’t I received my annual account statement?

    We apologise for the delay in sending out annual bank account statements this year. This is due to logistical obstacles created by the pandemic.

    We will still provide statements, and plan to send them when the current 'stay at home' restrictions are relaxed. We appreciate your patience at this time.

  • Can I send post to Wesleyan Bank?

    We can accept incoming post, but due to our staff working from home, this is taking longer than normal to be processed. If you need to send us post, please call us first to discuss possible alternative options.

    If you have sent us a letter and we have not yet responded, please let us know.

    At the moment, we aren’t sending letters by post. We’re sending them via email. Wherever possible, we will password-protect the letter attached to the email for security.

    Having your mobile phone number allows us to improve the password-protection, so please make sure your contact details are up to date.