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Coronavirus FAQs

We have put together some Wesleyan specific advice and arrangements.

Coronavirus - FAQS

In what is obviously a very difficult time for everyone, we fully understand our customers have a number of concerns regarding aspects of their policies and in some cases their finances in general.

Whilst official sources such as the Foreign and Commonwealth Office and the World Health Organisation should be referred to for wider updates, the questions below are the most common ones we are currently being asked by our customers at this time.

Hopefully you will find these useful and we will continue to monitor and update them going forward.

The advice and guidance provided, has been reviewed in line with the advice and recommendations of Government and public health bodies.

Investments

Q: What is Wesleyan doing to mitigate the impact of the coronavirus on my investments?

A: Our in-house team continue to monitor the situation closely and are buying shares that should benefit your investments over the long term.

We would like to offer reassurance that despite the recent falls in global stock markets, we take a long term view when it come to investing and you should know that your investments with Wesleyan are in good hands.

You can read more about this in our latest update.  You can also watch the latest video featuring our Director of Investments, Martin Lawrence.


Appointments with a Wesleyan Financial Services Consultant


Q: Can I have a meeting with my Financial Consultant?


A:
We are committed to meeting the needs of our customers throughout this challenging period, and we have a number of options available for you to keep in touch with us. Your Financial Consultant remains available for remote appointments via phone or video and will discuss how best to conduct that meeting with you.

Travel insurance

Q: Does my travel insurance cover a holiday I cancel due to risk of coronavirus?

A: The Association of British Insurers (ABI) has published information on the travel insurance implications of coronavirus. If you have a policy with us, our Travel Insurance team have provided further information. Follow this link: Coronavirus.will it affect your travel plans?.

Q: Should I still travel abroad?

A: In response to coronavirus measures the Government is advising against all but essential travel outside the UK for the next 30 days. Our insurance experts have provided further information.

Income Protection

Q: Can I claim on my income protection plan if I become infected with the coronavirus?

A: We will always strive to do the right thing by our customers and the simple answer is "yes". We would treat coronavirus infection in the same as if you were to suffer any other health condition that impacted your ability to work.

However, evidence to date suggests the illness is likely to be short-lived (like flu), so will probably not last long enough to trigger a claim.  Your plan document will state when benefit payments start to be made, referred to as the 'deferred period'. This document would have been given to you when you first took out your plan. If you would like a copy, please contact us.

If you are employed, this short spell will probably be covered by your employer's sick pay scheme, so there would be no need to claim under your plan.

If you are self-employed, your absence would have to extend beyond the deferred period in your plan before we can pay your claim.

If you are diagnosed as having the coronavirus, and your absence extends beyond the deferred period, we will of course consider a claim.  Given that people are being advised not to contact their GP if they are having flu-like symptoms, and most people are not being tested for the virus, we will accept the claim with minimal supporting evidence.

Currently customers who are self-isolating as a precaution would not be able to claim unless they become ill (i.e develop symptoms of coronavirus). However, we are monitoring this situation daily and may review our position. 

Please contact us on 0800 316 5049 for more information if you are in this situation 

Contacting us

Q: If I want to speak to someone direct, what are your opening hours?

A:
Our opening hours have been reduced during this time. You can call our Customer Relationship Centre on 0800 092 1990. Monday to Friday 9.00am to 5.00pm.

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'WESLEYAN’ is a trading name of the Wesleyan Group of companies.

Wesleyan Assurance Society and Wesleyan Bank Ltd are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Wesleyan Financial Services Ltd, Wesleyan Unit Trust Managers Ltd, Practice Plan Ltd and DPAS Ltd are authorised and regulated by the Financial Conduct Authority.  Advice about investments, insurance and mortgages is provided by Wesleyan Financial Services Ltd.

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