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Dealing with Wesleyan Bank during Covid-19

Contact numbers, statements and support in case of financial difficulty.

1) Confirmation of Payee (COP)

We are aware that some customers have reported an issue when transferring money to their Wesleyan Bank Account where their bank has not been able to confirm their Wesleyan Bank Account details - and the payment is flagged as 'Payee Not Recognised' or similar.

This is because Wesleyan Bank have not yet implemented Confirmation of Payee for their accounts.

Confirmation of Payee is a name-checking warning service bank customers receive when a payee's name doesn't match the account number they have entered. It was rolled out by six of the UK's biggest banks in early 2020 at the direction of the Payment Systems Regulator. Participating banks are Barclays, HSBC, Lloyds, RBS, Santander and Nationwide Building Society. However, some other UK banks have also implemented this system.

Confirmation of Payee is very important to reduce the amount of money lost to bank transfer fraud. However, we would like to reassure you that your security and minimising any fraudulent activity is the highest priority for Wesleyan Bank.

We would like to reassure you that continuing to transfer your money, despite this 'Payee Not Recognised' alert is still safe, and your money will still reach your Wesleyan Bank account, as long as you have entered your details correctly.

If you would like any more information you can contact our Customer Service Team on 0800 358 1122 or via Live Chat on this website (Monday to Friday 8.00 am - 6:00 pm)

2. Postal Communications

Incoming Post:
We can accept incoming post, however due to our staff working from home this is taking longer than normal to be processed. If you are intending to send post, please call us beforehand to discuss possible alternative options.

If you have sent us a letter and we have not responded to you, please contact us to let us know. See below for the appropriate contact numbers..

Out-going Post:
We are sending all letters to customers via e-mail. Wherever possible, we will password-protect the letter attached to the e-mail.

Having your mobile phone number allows us to improve the password-protection.

Contact options:


3. Bank Accounts / Savings

a) Methods for paying in money
Cheques
: we are currently unable to receive or send cheques. If you have sent us a cheque and we have not processed it, please call us on 0800 358 1122.

Bank Transfer: you can continue to transfer funds electronically directly into your savings account. If you need any assistance, please call us on 0800 358 1122.

b) Annual Bank Statements
We apologise for the delay in sending out annual bank account statements this year. This is due to logistical obstacles created by the Coronavirus crisis.

We will still provide statements, and plan to send them when the current 'stay at home' restrictions are relaxed. We appreciate your patience at this time.

c) Emergency access to savings in Fixed Term Accounts without charge
If you need access to your savings held in a fixed term account, we will waive any early-withdrawal charge that we might normally apply. To access your savings please contact us and we will arrange for your money to be transferred into your nominated bank account.

d) Contact options:


4. Borrowing / Lending

a) Existing Personal Loans - making payments to us
The easiest way to pay the instalments on your finance agreement is by Direct Debit. If you would like to set up a Direct Debit mandate, please call us on 0800 975 2088.

If you do not have a direct debit in place and need to make a payment, then call us on 0800 975 2088 in order to make a Debit Card payment.  Alternatively, you can make a Bank Transfer to:

  • Sort Code: 30-00-34
  • Account Number: 99999702
  • Reference: your agreement number or postcode PLUS your surname


If you are unable to make a payment by Debit Card or Bank Transfer, please:


We apologise but currently we are unable to accept cheques.

Financial difficulties caused by Coronavirus


If you are having difficulties making your loan repayments, then we are happy to support and discuss repayment options with you. Please be advised that this may now impact your credit file.  To discuss, please:


If you have already been granted a deferral or reduced payments on your loan as a result of Coronavirus.  We will write to you letting you know when your contractual repayments will recommence or to contact us if you remain in financial difficulty.  Please be advised that this may now impact your credit file.

b) Existing Commercial Finance Agreements - making payments to us

The easiest way to pay the instalments on your finance agreement is by Direct Debit. If you would like to set up a Direct Debit mandate, please call us on 0208 254 1982.

If you do not have a direct debit in place, and need to make a payment, then call us on 0208 254 1982 in order to make a Debit Card payment.  Alternatively, you can make a Bank Transfer to::

  • Sort Code: 30-00-34
  • Account Number: 99999400
  • Reference: your agreement number or company name (both if possible)

 
If you are unable to make a payment by Debit Card or Bank Transfer, please::


We apologise but currently we are unable to accept cheques.

We will try to acknowledge your email within 5 working days. All our staff are working from home and doing their best to manage the new situation. Thank you for your understanding.

'WESLEYAN’ is a trading name of the Wesleyan Group of companies.

Wesleyan Assurance Society and Wesleyan Bank Ltd are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Wesleyan Financial Services Ltd, Wesleyan Unit Trust Managers Ltd, Practice Plan Ltd and DPAS Ltd are authorised and regulated by the Financial Conduct Authority.  Advice about investments, insurance and mortgages is provided by Wesleyan Financial Services Ltd.

Click for more information about the Wesleyan group of companies.

© 2021 Wesleyan Assurance Society