Financial difficulties during COVID-19

Find out how Wesleyan Bank is adapting and what it means for you

Due to the COVID-19 pandemic, we’ve had to make a few changes to the way you contact us. We’ve also made some temporary changes to our policies, to help you get the support you need in case of financial difficulty.

Here’s everything you need to know... 

Communications by post

Sending post to Wesleyan Bank

We can accept incoming post, but due to our staff working from home, this is taking longer than normal to be processed. If you need to send us post, please call us first to discuss possible alternative options.

If you have sent us a letter and we have not yet responded, please let us know: 

Ways to contact us

Post from us to you

At the moment, we aren’t sending letters by post. We’re sending them via email. Wherever possible, we will password-protect the letter attached to the email for security.

Having your mobile phone number allows us to improve the password-protection, so please make sure your contact details are up to date.

Bank Accounts / Savings

Paying in money

We are currently unable to receive or send cheques. If you have sent us a cheque and we have not processed it, please call us on 0800 358 1122.

You can continue to transfer funds electronically into your savings account. If you need any help, please call us.

Confirmation of Payee (COP) issues

We are aware that some customers have reported an issue when transferring money to their Wesleyan Bank account. This is where their bank has not been able to confirm their Wesleyan Bank account details, and the payment is flagged as 'Payee Not Recognised' or similar.

This is because we have not yet implemented ‘Confirmation of Payee’ (COP) for our accounts.

Confirmation of Payee is a service that warns bank customers when a payee's name doesn't match the account number they have entered. Participating banks include Barclays, HSBC, Lloyds, RBS, Santander and Nationwide.

We wish to reassure you that continuing to transfer your money, despite this 'Payee Not Recognised' alert is still safe, and your money will still reach your Wesleyan Bank account as long as you have entered your details correctly.

We can also assure you that your security - and minimising any fraudulent activity - is the highest priority for Wesleyan Bank.

If you would like any more information, you can contact our Customer Service Team on 0800 358 1122 or via Live Chat on this website (Monday to Friday 8am to 6pm)

Annual bank statements

We apologise for the delay in sending out annual bank account statements this year. This is due to logistical obstacles created by the pandemic.

We will still provide statements, and plan to send them when the current 'stay at home' restrictions are relaxed. We appreciate your patience at this time.

Personal loans

Paying off a personal loan

The easiest way to pay the instalments on your finance agreement is by Direct Debit. If you would like to set up a Direct Debit, please call us on 0800 975 2088.

If you do not have a Direct Debit in place and need to make a payment, we can take a debit card payment over the phone.  Alternatively, you can make a bank transfer to:

Sort Code: 30-00-34
Account Number: 99999702
Reference: your agreement number or postcode PLUS your surname

If you’re unable to make a payment by debit card or bank transfer, please get in touch. We’re sorry we’re unable to accept cheques at the moment. 

Ways to contact us

Financial difficulties caused by COVID-19

If you’re having trouble making your loan repayments, then we are happy to support and discuss repayment options with you. To discuss, please contact us using the details above.

If you have already been granted a deferral or reduced payments on your loan, we will let you know when your contractual repayments will restart or ask you to contact us if you remain in financial difficulty. 

Please be advised that these circumstances may impact your credit file.

Commercial loans

Repaying Commercial Finance Agreements

The easiest way to pay the instalments on your finance agreement is by Direct Debit. If you would like to set up a Direct Debit mandate, please call us on 0208 254 1982.

If you do not have a Direct Debit in place and need to make a payment, we can take a debit card payment over the phone.  Alternatively, you can make a bank transfer to:

Sort Code: 30-00-34
Account Number: 99999400
Reference: your agreement number or company name (both if possible)

If you’re unable to make a payment by debit card or bank transfer, please get in touch. We’re sorry we’re unable to accept cheques at the moment.

Ways to contact us

We will try to acknowledge your email within 5 working days. All our staff are working from home and doing their best to manage the new situation. Thank you for your understanding.

Need financial help?

If you struggling financially and have difficulties meeting repayments, it can be daunting. Please speak to our team to discuss some of the options outlined above. We’re here to help.

If you have problems with debt and need more support, there are a number of non-profit debt-counselling organisations that can provide free and confidential advice. If a debt-counselling organisation is already helping you, we will work with them.

Step Change Debt Charity
The UK's leading debt advice service
0800 138 1111

Money Advice Service
0800 138 7777

Advice UK
0300 138 7777

Citizen's Advice
Please refer to the website for contact details for your area

National Debtline
0808 808 4000

Debt Advice NI
Debt advice for people living in Northern Ireland
0800 917 4607