Please note the details below are for Wesleyan Bank customers with outstanding loan agreements. If you hold a savings account or cash ISA with Wesleyan Bank and you need support, you’ll find the relevant contact details and FAQs here.

Personal loans not in arrears

To talk to us about an existing personal loan agreement which is not in arrears, please contact us in one of the following ways: 

Personal loans in arrears

If your personal loan is in arrears (meaning you’ve fallen behind on payments) - or you have impending financial difficulties – you can contact our Payment Support Department for help:

Personal loans - making a payment

If you wish to set up a Direct Debit or make a payment by debit card, please call us on the relevant number above. Alternatively you can make Bank Transfers to:

Sort Code: 30-00-34
Account Number: 99999702
Reference: Your agreement number or postcode PLUS your surname

We’re sorry, we’re unable to accept cheques at the moment.

Support with financial difficulties

If you’re having trouble making your loan repayments, then we are happy to try and support you by discussing repayment options with you. To discuss, please contact us using the details above.

Please be advised that not making loan repayments on time may impact your credit file.

If you have problems with debt and need more support, there are a number of non-profit debt-counselling organisations that can provide free and confidential advice. Some of these organisations are listed below.

If a debt-counselling organisation is already helping you, we will work with them to support you.

Helpful organisations

Step Change Debt Charity
The UK's leading debt advice service.
0800 138 1111

Money Helper
Formerly the Money Advice Service.
0800 138 7777

Advice UK
A registered charity supporting the UK's largest network of independent advice services.
0300 777 0107

Citizen's Advice
Please refer to the website for contact details for your area

National Debtline
A charity dedicated to providing free debt advice to people across the UK.
0808 808 4000

Debt Advice NI
Debt advice for people living in Northern Ireland
0800 917 4607

Commercial loans not in arrears

If you’d like to discuss an existing business loan you hold, you can contact our Banking Customer Services Department to:

  • Obtain a copy of your agreement
  • Settle the contract early, in full or in part
  • Discuss the equipment being financed by the agreement (if applicable)
  • Change bank details

You can contact our Banking Services Department on 0800 358 1122

 

Commercial loans in arrears

If your business has temporary cashflow problems, and has difficulty meeting repayments, it can be a worrying time. Rest assured we will do what we can to help. 

Please speak to our Collections Dept using one of the following methods:

Commercial loans - making a payment

If you wish to set up a Direct Debit or wish to make a payment by debit card, please call us on the relevant number above. Alternatively you can make Bank Transfers to:

Sort code: 30-00-34
Account number: 99999400
Reference: Your agreement number or company name (both if possible)

We’re sorry, we’re unable to accept cheques at the moment.

Lease agreements

If you have a lease agreement that is approaching the end of its term, and you wish to discuss your options at the end of the lease, please contact the Asset Management Dept in one of the following ways: