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Privacy

Privacy policy

This website (the "Site") is operated by Wesleyan Assurance Society and the Wesleyan Group of Companies ("we", "us", or "our"). By using and visiting our Site and using our services you agree to this privacy policy. We respect the privacy of visitors to our Site and those who use our services. We recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. That's why we have put a policy in place to protect your personal information. Please read on for more details about our privacy practices.

As our customers we already hold personal information about you which has been collected in and will continue to be used in accordance with the privacy statement set out below, this is contained on our terms of business.

Storing and using your information

Your personal information is very important to us. Wesleyan Assurance Society and the Wesleyan Group of Companies will use your information for the provision of products and services, crime prevention, quality monitoring and improvement, risk management, administration and research and analysis. We may share your information within the Wesleyan Group of Companies, with carefully selected third parties and agents as well as any joints applicants for some or all of these purposes. We do not sell your information to third parties but you give your consent to us process it outside the European Economic Area. When you provide us with sensitive personal information, such as relating to your health, you consent to us processing that information where it is neccessary and/or appropriate. Where you have provided information about another person you confirm that you have their authority.

For information about how we protect your information please visit our security page. If you would like to know more about how we use your personal data, believe the information we hold about you is incorrect or would like a copy of the information we hold you please visit our customer services page. To make a complaint please read more about our complaints procedure.

The Wesleyan Group of Companies would like to contact you with information about products, services and special offers from us as well as for market research. If you do not want to be contacted for these purpose please advise us and we will amend our records. If you wish to be contacted by email or other electronic means you must have provided us with express consent. Please remember, if you choose not to receive this information we will be unable to tell you about our products, services, special offers or discounts. We do not sell your information on to third parties.

Telephone calls with us may be recorded for training and monitoring purposes.

Use of cookies

We may use information obtained about you from cookies (files which are sent to us by your computer or other access device) which we can access when you visit our Site in future. We do this to allow us to identify users and personalise the Site wherever possible.  The cookies store small pieces of information about our visitors, such as names and email addresses. This means that on future visits to our Site, we can identify past visitors and welcome them back.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.  

If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu. Further information on deleting or controlling cookies is available at http://www.allaboutcookies.org/. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Site.

When you visit our Site, we may also log your IP address, a unique identifier for your computer or other access device.

We may also include web beacons (also known as clear GIFs or web bugs) in our emails to track the success of our marketing campaigns. Our web beacons do not store additional information on your computer but, by communicating with our cookies on your computer, they can tell us when you have opened our email. If you object to web beacons, we recommend you follow the instructions for deleting existing cookies and disabling future cookies above.

On this website we use Google Analytics to measure and analyse information regarding visits to our Site. We use the services of these products in order to increase the efficiency of our Site.

To that effect, we use your IP address to collect, internet traffic data and data regarding your browser type and computer. We use the services of Google in order to increase the efficiency of our websites.

Social Media Tracking Pixels

This site makes use of a technology called Facebook Conversion Tracking - allowing us to track visitors who have been referred through a Facebook page, application or advertisement via a pixel. We use this information to make future advertising relevant to your interests.

The information we share with Facebook will only be used in accordance with Face book's data usage policy. Read more about the policy, and how to opt-out if you wish, here: www.facebook.com/about/privacy.

Information shared with Wesleyan via Facebook will be used in accordance with the Society's Privacy Policy and will not be shared with third parties.

Similarly, information shared with Wesleyan via Facebook Lead Adverts will be used in accordance with the Society's Privacy Policy. Information shared via Facebook Lead Adverts will only be used to provide relevant information in relation the particular advert / service advertised.

Other Information

You should note that if our business (or any part of it) is sold or transferred at any time, the information we hold may form part of the assets transferred although your personal information will still only be used in accordance with this policy.


We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time so you are encouraged to review this policy from time to time.  We will, of course, notify you of any changes where we are required to do so.


You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected.

Disclaimer

You shall be responsible for maintaining the confidentiality of your username and password. All uses of this username and password, whether authorised or not, are the responsibility of the user. Please do not ever disclose your password. You agree to immediately notify Wesleyan of any unauthorised use of your username or password. Wesleyan will not accept any liability for loss, damage or distress caused as a result of misuse of your username and password whether authorised or not.

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'WESLEYAN’ is a trading name of the Wesleyan Group of companies.

Wesleyan Assurance Society and Wesleyan Bank Ltd are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Wesleyan Financial Services Ltd, Wesleyan Unit Trust Managers Ltd, Syscap Ltd, Practice Plan Ltd and DPAS Ltd are authorised and regulated by the Financial Conduct Authority.  Advice about investments, insurance and mortgages is provided by Wesleyan Financial Services Ltd.

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