Tracing unclaimed policies

How we can help you find an old policy

If you think you may have an old policy with us or you’re acting on behalf of a deceased family member, we may be able to help you trace the policy to enable a claim to be paid.

You can call our Investments Claims Team on 0800 316 7034. Lines are open Monday to Friday, 9am to 5pm.

Alternatively, email us at

Before you get in touch, please have to hand:

  • Full name of policyholder
  • Policy number
  • Date of birth
  • Address from where payments were made or collected
  • Premium receipt book or any other evidence that premiums were paid

While we will do our best to trace your policy, it may be difficult if you’re unable to provide some or all of this information. In some cases, we may need to ask you for more details.

Industrial branch policies

In 1866, Wesleyan began to sell industrial life assurance, for which premiums were collected through a weekly door-to-door collection. These policies were often taken out to insure the life of a child or to cover funeral expenses.

The claim value on such policies is usually very low (£10 to £15), as the premiums were often as little as a penny. However, if you have one of these policies and believe it is unclaimed, contact us with the information listed above and we will try to trace the policy for you.