Help topics and contact details

Select from the topics below to get the help, support and contact details you need...

Extra care

We all need a little extra support sometimes. Whether you are struggling with your finances, going through a tough time or just need to contact us in a way that works for you, there's a range of help and support available.

Other reasons to get in touch

Media enquiries

Are you a journalist looking to get in touch with our Press Office? See how you can contact us.


Had a bad experience? Here you can share your concerns or feedback on our products, services or financial advice.

Visit our Head Office

Visiting Head Office? See where we’re located and get directions to our office in central Birmingham.

Other enquiries

Can't find the contact details you're looking for on this page? Get in touch with our Customer Engagement Centre.