Bereavement support

Contacting us in difficult circumstances

If you need to notify us of the death of a policy holder, please contact our Customer Relationship Centre on 0800 092 1990.

We appreciate the difficult nature of dealing with the passing of a loved one, and will do our best to deal with any claim as promptly and efficiently as possible.

Please have policy numbers to hand if possible.

Further support from the Bereavement Advice Centre

There are lots of practical issues to manage when someone dies, but rest assured that help is at hand.

The Bereavement Advice Centre (BAC) provides helpful advice on what to do after a death, as well as support and guidance on dealing with grief.

They can advise on a wide range of topics like registering the death, arranging a funeral, inheritance tax and probate.

To speak to them, just call 0800 634 9494, Monday to Friday, 9am to 5pm. Or visit