In recent years, we have been progressing an ambitious strategy to build a stronger, more sustainable business for members and customers today and into the future.
To deliver the customer experience you deserve as well as greater value to our members, we are pleased to have agreed to a 10-year partnership with Diligenta Limited, which is an FCA-regulated subsidiary of Tata Consultancy Services (TCS) in the UK, and a leading provider of third-party administration services for the Life and Pensions (L&P) industry. TCS is amongst the leading global IT services, consulting and business solutions organisations.
The collaboration with Diligenta will see us outsource some of our operations processes and IT infrastructure, helping us to make enhancements to the customer experience we are able to offer to you in the future.
Everything that you tell us you value about Wesleyan will remain unchanged. Our mutuality, financial strength and commitment to doing the right thing for our customers and communities are unwavering. Your relationship with your Wesleyan Specialist Financial Adviser will also continue as it does today.
Our new partnership will play a key role in ensuring we remain a thriving mutual, ready to successfully meet the challenges of the future and evolve with your changing needs, as we have done for more than 180 years.
We expect it will take around 18 months to transition to our new ways of working and so for now, nothing will change for you, and we look forward to continuing to create brighter financial futures for you and your families in the months and years ahead.
Thank you for your ongoing trust in Wesleyan.
Mario Mazzocchi
Group Chief Executive