Protecting you online

For a safer online experience when managing your investments

How we protect you

Your online security is a priority for us at Wesleyan. That’s why whenever you manage your savings and investments online, you’re protected in the following ways:

Secure log in and log out

All our online portals use two-factor authentication, which means you’ll be asked to enter a secondary piece of information alongside your password. This is usually in the form of an access code or the answers to your security questions.

If you’re inactive on our portals for ten minutes, we’ll log you off. This keeps your information safe when you’re not active on the page.

Forgot your details? Each of our portals have security measures in place for failed log-in attempts. For example, if you use an incorrect password, username, or memorable answer multiple times in a row, your account will be temporarily locked. You’ll either be able to try again after five minutes or you’ll have to reset your account details. This prevents unwanted users from accessing your account, keeping your information for your eyes only.

Last session details

You can see the time and date of your last session across our online portals. It will either appear on your dashboard after you log in, or you can request the information if you spot anything unusual on your account. If you do notice a session that wasn’t you, report it to one of the team and change your password immediately.

Secure messaging

We offer secure messaging and live chats across some of our portals. Whether you have a query about your investments, an issue with your account, or want to hear more about our products, we’re here to help.

Where we don’t yet offer in-platform messaging, you can visit our online help centre which contains answers to common FAQs and telephone contact details for any specific queries.

Trusted payment providers

Your money is safe with us. All our portals use only trusted payment providers with high security standards to process your online payments. For Wesleyan Bank and My Wesleyan, we use Sage Pay, and for Wesleyan Unit Trust Manager Portal (WUTM), we use WorldPay.

Encrypted information

We encrypt your data across our online banking system, customer portals, and contact forms. This means your personal information, including the details of your investments, can’t be read by anyone else.

When you see a small padlock icon on your browser status bar, this means secure browsing is in place.

Safer browsing

When you see ‘HTTPS’ at the start of our web address, that means we’re using an extra layer of security to secure your connection and keep your data safe.

Our security toolbox

We use firewalls and monitoring tools across our website to keep your data safe and secure in real-time. We also test our systems regularly to prevent viruses and make sure we’re providing the highest possible levels of security.

The latest security standards and best practice

We use the latest security standards across our website. For the safest online experience, we recommend you update your password, operating system, internet browser and software regularly.

For more information, check out www.getsafeonline.org

Here when you need us

If you're experiencing any issues across our website or on our online portals, we're here to help. Just give us a call or drop us an email, using the contact details at the bottom of the page.

How to protect yourself

Though we do our best to protect you online, there are steps you can take to create a safer online experience.

Protect your Wi-Fi

Do you use a wireless laptop to go online? Make sure your wireless connection is password protected using encryption. This makes sure no one else can access your network.

Update your software

Keeping your software, applications and browser up-to-date is a great way to stay protected. Some systems download new versions automatically, but double check to make sure you aren’t missing crucial updates.

Be wary of public and shared computers

It's always better to use your own computer for managing your investments. But if you must use someone else’s, make sure it has up-to-date firewall, anti-virus and anti-spyware software. If you aren’t sure, don’t risk it.

Install anti-virus and anti-spyware software

Many new computers and laptops have built-in anti-virus software, but always double-check your device’s information. This software scans received files for possible threats.

Add a firewall

A firewall sits between your computer and the internet, protecting you from malicious software (malware). Some applications contain built-in firewalls, but it’s a good idea to add a personal firewall to your device.

Be cautious of phishing

Phishing is the term given to fraudulent emails requesting you to divulge personal and financial information.

We will never ask you for your log-in details via email. If you receive a suspicious email that contains attachments or links, it’s always safer not to click on them. If you aren’t sure if an email from Wesleyan is legitimate, feel free to contact us for peace of mind.

Avoiding investment scams

As part of staying vigilant, and keeping an eye out for suspicious emails, you should be cautious about investment scams. Targeting your cash and your personal details, scammers may pose as legitimate companies in an attempt to trick you.

We've put together our tips for spotting and avoiding investment scams.

Disclaimer

Please bear in mind that you’re responsible for all uses of your login details as well as keeping your username and password confidential. It’s important that you never disclose your password. It’s your duty to notify Wesleyan of any unauthorised use of your username or password. Wesleyan will not accept any liability for loss, damage or distress caused as a result of misuse of your username and password, whether authorised or not.

Contact details

Need help managing your savings or investments online? If you have any queries, comments or concerns, get in touch with us via the contact details below.

Wesleyan Bank

Are you having an issue with accessing your savings via online banking? Contact Wesleyan Bank by filling out the short form linked below.

My Wesleyan

Concerned about your investment? Call 0345 351 2352. Or fill out an enquiry form to contact our Customer Relationship Centre.

Wesleyan Unit Trust Managers (WUTM)

If you need help with your investment or using the WUTM investor portal, you can speak to the team on 0330 123 3813.