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We are committed to ensuring that, when using our online services, your experience is as safe and secure as possible. However, there are a number of steps you can take to minimise any risks when managing any of your online accounts.

Important Security Information

We will never ask you for your log in details, or direct you to a web page that asks for this information other than on, or in the My Wesleyan app. Fraudsters may try to imitate our communications. If you receive an email that is suspicious do not open it. If you have opened it don't open any attachments or links it may contain.

Be careful when using devices to go online (mobile, tablet or laptop) and don't leave them where others can access them. Make use of devices' built in security features to lock them when you are not using them.

How to protect yourself

Username and passwords

Username and passwords are specific to you, they allow you to access your information we hold about you. Wesleyan will never ask you to disclose your user name and/or password for any purposes other than to confirm your identity when you contact us. Do not store your secure log in information on a device that can be lost or stolen.


Phishing is the term given to fraudulent emails requesting customers to divulge personal and financial information. The sender can often look very genuine and be posing as a company which the customer has an existing relationship with. We would never ask customers to log on via a link from an email. If you are concerned about any emails you receive regarding your Wesleyan accounts, please contact us immediately


A firewall is designed to sit between your device and the internet to reduce unauthorised access from outside sources. We recommend that your firewall is updated regularly. Some applications contain built-in firewalls and some sites offer free downloads for you to install. If you have any queries on this, please contact your internet service provider.

Anti-virus and anti-spyware software

This software protects your device from viruses, which are often transmitted via external sources such as advertisements and attachments. Your anti-virus and anti-spyware software should be set up to scan files as they are received and should be updated regularly to minimise all possible threats.

Wireless networks

If you use a wireless device to go online, you will need to refer to the manufacturer's instructions to ensure that you use it securely. All wireless connections need to be password protected using WPA or WPA2 encryption to ensure others cannot access your network.

Software updates

You should ensure that you regularly update all software packages you use with the latest versions, to ensure optimum safety and security. Depending on what you use, you may receive information on updates direct to your computer, or many can be downloaded from the relevant website.

Public and shared computers

It is always better to use your own computer for your transactions or sites that reveal personal information. However, if you do not have this facility, it is very important to ensure that the computer you use is equipped with an up-to-date firewall plus anti-virus and anti-spyware software. We would also recommend that you do not use computers that are in the general public domain, such as internet cafes.

SMS Phishing

SMS Phishing or 'Smishing' is where fraudsters use an SMS text message to get hold of personal details to commit Fraud. Wesleyan will never ask for your online security details by SMS Text or by phone at any time. If you are in doubt about a link, don't click on it.

For further information on fraud including SMS Phishing please visit the UK Action Fraud Website. You should also monitor your account activity for any suspicious transactions and contact us immediately on 0800 30 20 11 if you are concerned about your account details.

How we protect you

High level encryption

Our online secure sites adopt 128-bit Secure Sockets Layer (SSL) encryption technology, which provides industry standard levels of security and ensures that your data cannot be read by anyone else.

Security certificate

All reputable websites should contain evidence of a certificate from a recognised body demonstrating that they are safe and secure for users.

Whenever you elect to complete a contact form on our website or visit one of our web services, the information is transmitted via an SSL encrypted connection. This is a further level of protection to protect the privacy of all visitors to our website.

Firewalls and monitoring tools

We utilise both firewalls and monitoring tools on the network where our internet banking system resides. This ensures that there is no unauthorised access.

Secure messaging

This enables you to send and receive secure emails from within our web services.

Keep up to date

Our websites used the latest security standards, so to get the best experience and enhanced security we recommend that you always keep your operating system, your internet browser and software up-to-date.

For further advice: https://www,


You shall be responsible for maintaining the confidentiality of your username and password. All uses of this username and password, whether authorised or not, are the responsibility of the user. Please do not ever disclose your password. You agree to immediately notify Wesleyan of any unauthorised use of your username or password. Wesleyan will not accept any liability for loss, damage or distress caused as a result of misuse of your username and password whether authorised or not.

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'WESLEYAN’ is a trading name of the Wesleyan Group of companies.

Wesleyan Assurance Society and Wesleyan Bank Ltd are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Wesleyan Financial Services Ltd, Wesleyan Unit Trust Managers Ltd, Practice Plan Ltd and DPAS Ltd are authorised and regulated by the Financial Conduct Authority.  Advice about investments, insurance and mortgages is provided by Wesleyan Financial Services Ltd.

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