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Due to the government restrictions around COVID-19, please note that some of our teams are still operating remotely, and we remain dedicated to our customers.

However you may experience longer than average waiting times. We apologise for any inconvenience and thank you for your patience.


Customer Relationship Centre & General Enquiries

Like many businesses with the Coronavirus impacts, some of our teams are operating with fewer people than normal.  

Please contact us on the numbers below or via email.

Our opening hours are currently:

Monday to Friday 9.00am - 5.00pm, Saturday - closed

Customer Services (General Enquiries)

Customer Relationship Centre: 0800 058 2965

Investment Products Servicing and Claims

Investment Servicing (investment enquiries): 0800 294 1508

Investment Claims (investment claims/withdrawal requests): 0800 316 7034

Pensions

Retirement Team (pension withdrawal requests): 0800 975 0140

Pension New Business: 0800 975 0130

Pension Servicing (general pension enquiries): 0800 975 1053

Protection Product Servicing and Claims

Individual Protection (general personal protection enquiries): 0800 316 5049

Group Protection (general practice protection enquiries): 0800 294 4006

Protection Claims (to make a protection claim): 0800 975 0131

We have also created Frequently Asked Questions which you may find  useful

Or write to:

Wesleyan Assurance Society
Colmore Circus
Birmingham
B4 6AR


My Wesleyan Secure Message Centre

Communicate securely with us using the My Wesleyan message centre. You can also update your details and view your policies.

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Live Chat

From Thursday 19 March: Monday to Friday 9.00am - 5.00pm and Saturday - closed

Chat to a customer adviser online

Wesleyan Bank - Personal Finance

Call us on: 0800 358 1122

Monday to Friday 8.00am - 6.00pm

From outside the UK, call us on +44 121 212 0899

For all payment support queries call us on 0800 975 2088


Live Chat

Monday to Friday 8.00am - 6.00pm

Chat to a customer adviser online


Wesleyan Bank - Commercial Finance

Call us on: 0800 980 9348

Monday to Friday 8.30am - 5.30pm

From outside the UK, call us on +44 121 212 0899

For all payment support queries call us on 0333 123 1990


General Insurance & How To Make A Claim

Home Insurance - Making a Claim


If you need to make a home insurance claim please call our 24 hour home claims line on 0800 107 8166.

If you opted to take our Total Home Protection cover and need to access home emergency, legal cover, key care or pest control please call our 24 hour line on 0800 107 8166 and choose the corresponding option.

Please refer to your policy wording for a summary of cover.


Motor Insurance - Making a Claim


If you need to make a motor insurance claim or have a damaged windscreen, please call our 24 hour motor claim line on 0800 072 9296 and select the corresponding option.


If you opted to take our Call Assist breakdown cover and need to access this service, please call their 24 hour line on 0800 975 2086.


Private Clients Insurance - Making a Claim


If you need to make a private client home, motor or let property insurance claim please refer to your insurers contact details or call us on 0800 107 5819 during our opening hours.

From 19 March: Monday to Friday 9.00am - 5.00pm and Saturday - closed
From outside the UK, call us on +44 121 335 3487.


Commercial Insurance - Making a Claim


If you need to make a commercial insurance claim please refer to your policy documents for your insurers contact details or call us on 0800 107 5810 during our opening hours.

Monday to Friday 9.00am - 5.00pm
From outside the UK, call us on +44 121 335 3487.


Home and Motor Insurance New Business

Call us on: 0800 107 5816

From Thursday 19 March: Monday to Friday 9.00am - 5.00pm and Saturday - closed

From outside the UK, call us on +44 121 335 3487

Or write to:

Wesleyan Assurance Society
Colmore Circus
Birmingham
B4 6AR


Existing Customers

For Home, Motor or Travel Insurance.

Call us on: 0800 107 5817 or 0121 335 3465

For Private Clients Team

Call us on: 0800 107 5819

From Thursday 19 March: Monday to Friday 9.00am - 5.00pm and Saturday - closed

From outside the UK, call us on +44 121 335 3487

Or write to:

Wesleyan Assurance Society
Colmore Circus
Birmingham
B4 6AR


Commercial Insurance New & Existing Business

Call us on: 0800 107 5810

Monday to Friday 9.00am - 5.00pm

From outside the UK, call us on +44 121 335 3487

Or write to:

Wesleyan Assurance Society
Colmore Circus
Birmingham
B4 6AR


Live Chat

Monday to Friday 9.00am - 6.00pm
Saturday 9.00am - 1.00pm

Chat to a customer adviser online

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'WESLEYAN’ is a trading name of the Wesleyan Group of companies.

Wesleyan Assurance Society and Wesleyan Bank Ltd are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Wesleyan Financial Services Ltd, Wesleyan Unit Trust Managers Ltd, Practice Plan Ltd and DPAS Ltd are authorised and regulated by the Financial Conduct Authority.  Advice about investments, insurance and mortgages is provided by Wesleyan Financial Services Ltd.

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